Grievance Policy
Last Updated: 11/2025
Hartman Dentistry is committed to providing a positive experience for all patients and website users. We take concerns, complaints, and accessibility issues seriously and aim to resolve them promptly and respectfully. This Grievance Policy outlines how you can submit a concern and how we will respond.
1. Submitting a Grievance
You may submit a grievance regarding:
- Accessibility issues related to our website
- Concerns about communication or service interactions
- Issues with online forms, booking, payments, or website functionality
- Any other matter related to your experience with our practice or our Site
Grievances may be submitted by phone, mail, or email:
Phone: (757) 873-3407
Email: frontdesk@hartmandentistry.com
Mailing Address:
Hartman Dentistry
11713 Jefferson Ave. Suite 100
Newport News, VA 23606
Please include:
- Your name
- Your preferred contact method
- A description of the issue
- Any relevant dates or details
This helps us investigate and resolve the matter efficiently.
2. Response & Resolution
Once your grievance is received, our office will:
- Acknowledge receipt within a reasonable timeframe
- Review the concern and investigate if necessary
- Provide a response or resolution as quickly as possible
Most grievances are addressed within 10 business days, though more complex matters may require additional time. We will keep you informed throughout the process.
3. Non-Retaliation
Hartman Dentistry strictly prohibits any form of retaliation against individuals who submit a grievance. All concerns are handled respectfully, confidentially, and with professionalism.
4. Continuous Improvement
We value feedback from patients and website users. Grievances help us identify areas for improvement in both our in-office operations and our online accessibility. We review all concerns to ensure ongoing quality and compliance.
5. Contact for Accessibility-Specific Grievances
If your grievance specifically relates to website accessibility or difficulty using any part of our online content, please contact us by phone for the fastest support:
Accessibility Assistance Contact:
(757) 873-3407
We will make every reasonable effort to address accessibility issues promptly.